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A-1 Specific Training Videos





NEW!

How to Add Special Order Items to a Purchase Order

This video covers how to add items placed on a special order to a new purchase order and how to receive those items once the PO arrives.

Watch Video  Length: 04:46

NEW!

How to Correct Miss Ring on Special Order

This video walks you through how to correct Lightspeed if you accidentally rang up a sale as normal instead of selecting special order.

Watch Video  Length: 07:26

NEW!

How to Mark Out Damaged Products

This video covers the final step to receive items on your purchase order.

Watch Video  Length: 03:49

NEW!

PO #1: How to Use the Purchase Order Screen

This video discusses how to use the purchase order screen in Lightspeed to search through purchase orders and find the purchase you need to work on.

Watch Video  Length: 04:22

NEW!

PO #2: How to Place a Purchase Order

This video covers how to work on a purchase order, add items to it and place the order.

Watch Video  Length: 10:21

NEW!

PO #3: How to Receive Items on a Purchase Order

This video covers the final step to receive items on your purchase order.

Watch Video  Length: 04:17

NEW!

Using Filters on Special Orders

This video shows you how to use the filters in the Special Orders to make it easier to find the order and products you need to work on.

Watch Video  Length: 04:27

How to Create New Items

This video details how to create new items in Lightspeed. Note: only authorized team members need to watch this one.

Watch Video  Length: 05:03

How to Handle Tech Transfers and Tech Returns

This video details how to transfer items to a technician so that your inventory stays accurate. It also covers how to take items back into your inventory if a technician did not end up needing them for a job.

Watch Video  Length: 07:21

How to Manually Add Inventory

This video shows you how to add inventory levels for the first time to an item inside of Lightspeed.

Watch Video  Length: 08:14

How to Ring Up Missing Items

This video shows you how to ring up missing items without using the "MISC." button.

Watch Video  Length: 02:44

How to Search for Customers

This video gives you tips and tricks on how to search for customers in the system.

Watch Video  Length: 05:16

How to Search for Items

This video shows you tips on how to search for items in Lightspeed.

Watch Video  Length: 03:45

How to Sell a Safe from Stock at Another Store - Part 1

In this 2 Part video tutorial you will be taken through the entire process to sell items from another's stores stock, like Gun Safes. Part 1 details everything you need to do while the customer is in the store.

Watch Video  Length: 07:31

How to Sell a Safe from Stock at Another Store - Part 2

Part 2 of this video series details what you need to do after the customer has left to remove the sold items out of available stock and how to finalize the sale once the items have been delivered or picked up.

Watch Video  Length: 11:11

How to Send Items in a Transfer

This video details out how to "send" items in a transfer request so that they are pulled out of inventory at the other location you are requesting, preventing accidental oversells.

Watch Video  Length: 04:09

How to Use Quotes

This video highlights how to create and lookup quotes for customers.

Watch Video  Length: 04:16

Issue a Refund wo/ a Receipt #1

This is part one of a series of videos that details how to find a customer sale when the customer has lost their receipt by looking up the customer in the customer section and then finding the sale to issue the refund on.

Watch Video  Length: 04:36

Issue a Refund wo/ a Receipt #2

In part 2, we discuss what to do if you need to issue a refund and the customer has lost their receipt and we did not record and link their name or phone number to the sale.

Watch Video  Length: 03:07

Lightspeed Full Purchase Order Meeting

This is the entire Lightspeed Purchase Order meeting from Oct 5th at 6:00 PM.

Watch Video  Length: 01:05:21

Online Safe Delivery Form

This video details how to use the safe delivery form when selling safes for delivery.

Watch Video  Length: 08:31